Privacy Policy

Your privacy is important to Spectumcableistaller. We value the trust you place in us when you use our products and services, interact with us through our online and mobile platforms and tools, such as our websites and mobile applications, or interact with us through person-to-person customer service and sales channels or other electronic means, such as our call centers. We take seriously the responsibility of protecting your privacy and the information we collect about you.

This privacy policy is applicable only to California residents (referred to as “consumers”), and supplements the Spectumcableistaller Privacy Policy. As required in the California Consumer Privacy Act of 2018 (the “CCPA”), as amended by the California Privacy Rights Act (the “CPRA”) (collectively the “CCPA”), this policy describes the rights available to California consumers regarding their personal information, and our practices regarding the collection, use, disclosure, and sale of personal information as defined in the CCPA. 

If you are a Spectumcableistaller job applicant, or a current or former Spectumcableistaller employee, you may have different rights, which are subject to the privacy policies made available to you internally or at the time you applied.  If you need assistance accessing those policies, please contact us at the information below.

Under the CCPA, California resident rights include:

  • Right to Know: This is your right to know what categories of personal information, including “sensitive personal information”, we collect about you, how we use your personal information, whether we share, disclose and/or sell your personal information to service providers, contractors, and/or third parties, and what other rights you may have under the CCPA with respect to your personal information;  
  • Right to Delete: This is your right to request that we delete the personal information we have collected from you and maintain in our systems, subject to certain exceptions that permit us to keep your personal information for specific purposes;
  • Right to Correct Inaccurate Personal Information: This right provides you with the ability to request that we correct any factual inaccuracies in the personal information we maintain about you;
  • Right to Opt-Out of Sale or Sharing of Personal Information: These rights allow you to opt out of the sale of your personal information to third parties (“Do Not Sell My Personal Information”), or opt out of the sharing of your personal information for cross-context behavioral advertising (“Do Not Share My Personal Information”);
  • Right to Non-Discrimination/Equal Service: This right means that Spectumcableinstaller will not discriminate against you in any manner because you elect to exercise any of your rights under the CCPA.
  • Right to Limit Use of Sensitive Personal Information: This is your right to request that we limit the use and disclosure of your sensitive personal information to certain purposes permitted by applicable law; and  
  • Right to Non-Discrimination/Equal Service: This right means that Spectumcableinstaller will not discriminate against you because you elect to exercise any of your rights under the CCPA.

In reviewing this privacy policy, we encourage California consumers to also review the Spectumcableistaller Privacy Policy for more information about our overall privacy practices, as well as details about other rights you may have under certain federal and state laws when you use, subscribe to, or interact with certain Spectumcableistaller products or services.

THE CATEGORIES OF PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT, USE, DISCLOSE, SHARE AND/OR SELL UNDER THE CCPA (back to top)

In addition to the disclosures in the Spectumcableistaller Privacy Policy, the CCPA requires that we provide you with certain, additional disclosures.

The Categories of Personal Information We Collect under the CCPA (back to top)

Spectumcableistaller may collect the following categories of personal information about California consumers:

  • Personal identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.  We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, network management, audience measurement and programming, and fraud prevention purposes, or as otherwise required by law.  
  • Personal information categories protected under California law such as name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information).  We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and/or advertising, service delivery and customization, and fraud prevention purposes, or as otherwise required by law.  
  • Protected classification characteristics under California or federal law such as your age (40 years or older), race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status. We may provide some of this information to service providers and/or contractors for analytics and research, marketing and/or advertising, , or as otherwise required by law.  We may provide this information to service providers and/or contractors.
  • Commercial information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies). We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, or as otherwise required by law.  
  • Biometric information in the form of voiceprints when you voluntarily enroll in our Voice ID service. We may provide this information to service providers and/or contractors for account security and fraud detection and prevention purposes.
  • Sensitive Personal Information, such as your social security number, driver’s license or government issued identification number, racial or ethnic origin or specific geolocation. We may provide this information to service providers and contractors, and financial services entities or to other third parties as required by law. 
  • Internet or other similar network activity such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement).  We may provide this information to service providers for network management, fraud detection and prevention, and security and integrity purposes.
  • Geolocation data.  We may provide this information to service providers and contractors for service delivery, analytics and research, and marketing and/or advertising purposes, or as otherwise required by law.
  • Inferences drawn from other personal information, which we use to create a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes). We may provide this information to service providers and/contractors for analytics and research, marketing and advertising, or as otherwise required by law. 

The Sources from Whom We Collect Personal Information under the CCPA (back to top)

Spectumcableistaller collects personal information about you from a variety of sources in order to provide you with our products and services, communicate with you, and when you interact with us through person-to-person customer service and sales channels or other electronic means, such as our call centers or use our products, services, websites and applications. These sources include:

  • Information you provide to us directly, such as when you contact or communicate with us, or when you establish a customer or user account;
  • Information we collect automatically and through your use of Spectumcableistaller products, services, websites and applications;
  • Information obtained from third parties; and
  • Publicly available information about you.

How We Use the Categories of Personal Information We Collect under the CCPA (back to top)

At Spectumcableistaller, we use the personal information we collect about you to provide you with reliable, high quality products and services, communicate with you, make improvements to our products and services, investigate theft, fraud and other illegal activities, and to personalize your experience. The  Spectumcableistaller Privacy Policy describes how we use the information we collect about consumers, and the circumstances under which we may share or disclose that information, including to:

  • provide, deliver, maintain and improve the products and services you request, interact with, and to which you subscribe;
  • fulfill requests for new service or changes to your account or the products and services you already receive;
  • provide you with technical support and high-quality customer service;
  • create and administer a Spectumcableistaller account, including activating your service, billing, invoicing, and debt collection activities;
  • authenticate or otherwise provide you access to your Spectumcableistaller products and services;
  • provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
  • manage and configure our device(s), system(s) and network(s);
  • understand how the service is being used, including through the creation of operational and marketing reports based on deidentified and/or aggregated service usage information;
  • inform you of additional products and services that may be of interest to you;
  • protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any Spectumcableistaller product, service, website or application, and to enforce any Spectumcableistaller policy or applicable terms of service;
  • protect our rights, our personnel, our property, and the safety of others;
  • maintain our accounting, tax and other records;
  • comply with applicable federal and state laws and regulations, as well as for the general administration of our business;
  • deliver and personalize communications with you;
  • create internal business and marketing reports; and
  • provide advertising and marketing subject to the applicable consent, which can be managed by visiting our Privacy Preferences page;

The Categories of Personal Information We Share or Sell to Third Parties under the CCPA (back to top)

Spectumcableistaller does not sell or share personally identifiable information to third parties for monetary consideration for any purpose, including advertising. In some cases, Spectumcableinstaller discloses or makes available to third parties certain personal identifiers, as defined by the CCPA, such as IP addresses and device identifiers, that do not directly identify you but could be associated with you, your household, or your devices. These identifiers are included with additional de-identified data sets for which Spectumcableistaller receives license fees. These third-party disclosures are generally limited to analytics or other purposes and are based on your interaction with our products, services, websites, and applications, but in some cases may also include disclosure to third-party partners as needed to support our advertising business. You can opt out of the sale or sharing of your personal information as described below by visiting our Privacy Preferences page or clicking on the California Consumer Do Not Sell or Share My Personal Information link, which is available on our websites and applications.

YOUR RIGHTS TO KNOW, REQUEST ACCESS TO, DELETION OF, AND/OR CORRECT PERSONAL INFORMATON AND HOW TO EXERCISE THOSE RIGHTS (back to top)

With certain limitations, you have a right to request access to the personal information we collect about you, the right to request the deletion of the personal information we collect from you, and the right to request correction of inaccuracies in the personal information we maintain about you. In order to submit a verifiable consumer request, please visit the “How You Can Submit A Verifiable Consumer Request for Access to and/or Deletion of Your Personal Information” section below.

Right to Know What Personal Information We Have Collected About You under the CCPA and Other California Law (back to top)

Upon request, we will provide you with the following information:

  • the categories of personal information we have collected about you;
  • the categories of sources from which the personal information is collected;
  • the business or commercial purpose for collecting, disclosing or selling, if applicable, the personal information;
  • the categories of third parties with whom we have shared or sold, if applicable, your personal information; and
  • the specific pieces of personal information we have collected about you.

This is known as your “right to know” under the CCPA. In order to submit a verifiable consumer request, please visit the “How You Can Submit A Verifiable Consumer Request for Access to and/or Deletion of Your Personal Information” section below.

Right to Request Access to the Personal Information We Have Collected About You (back to top)

You have the right to access the personal information we have collected about you.  This is known as your “right to access.” You can submit up to two (2) access requests in a twelve (12)-month period.  If you submit more than two (2) requests in a 12-month period, we may charge you a fee for responding. We are required by law to not provide you with certain information including your Social Security number, driver’s license number or other government-issued identification number, financial account number, health insurance or medical identification number, account password, or security questions and answers. In other instances, Spectumcableistaller may deny your request when, after evaluation, we determine that it involves disproportionate effort—namely, when the time and/or resources needed to process the request would be significantly higher than the material impact on you.  

Right to Request Deletion of the Personal Information We Have Collected from You (back to top)

If you want us to delete the personal information we have collected from you, submit a verifiable consumer request, and we will delete your personal information from our systems, subject to certain exceptions.  

Right to Request Correction of Inaccurate Personal Information We Maintain About You (back to top)

Subject to certain limitations, you have the right to request that we correct inaccurate personal information we maintain about you. Upon receiving a verifiable consumer request to correct, Spectumcableistaller will use commercially reasonable efforts to correct the inaccurate information consistent with our normal business practices. In some cases, Spectumcableistaller may deny your request to correct if (1) it cannot verify your identity, or (2) it determines that the contested personal information is more likely than not accurate based on the totality of the circumstances. 

How You Can Submit A Verifiable Consumer Request for Access to and/or Deletion of Your Personal Information (back to top)

Spectumcableistaller takes the responsibility of protecting your privacy and the information it collects about you seriously. Spectumcableistaller has engaged an independent third-party identity service provider to conduct the identity verification process on our behalf to safeguard your information when making a consumer request. While the identity verification process involves the processing of personal information relevant to you as the requestor, Spectumcableinstaller does not collect, retain, or store the information that you provide on the request form as part of the verifiable consumer request process, provided that we will retain the email address you provide for the sole purpose of fulfilling your request or otherwise communicating with you in connection with your request. If we cannot verify your identity, we cannot fulfill your request.

It may take up to forty-five (45) days to fulfill your request, or up to a total of ninety (90) days if additional time is needed. In the event that we cannot complete your request within the initial forty-five (45)-day period, we will notify you in writing within the initial forty-five (45)-day period.

To exercise one or more of your CCPA rights, please submit a verifiable consumer request:

  • Via our online verifiable consumer request submission form located on California Consumer Privacy Rights page; or
  • By calling our toll-free number at +1 (844) 909-2900

You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children. If an authorized agent will be submitting a request for access to, correction or deletion of personal information on your behalf, the authorized agent should submit the request using our online submission form dedicated to authorized agent requests available at California Consumer Authorized Agent Consumer Request. As part of the authorized agent request process, Spectumcableinstaller will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf.

YOUR RIGHT TO OPT-OUT OF THE SALE OF PERSONAL INFORMATION TO THIRD PARTIES OR SHARING OF PERSONAL INFORMATION, AND TO LIMIT THE USE OF SENSITIVE PERSONAL INFORMATION, AND HOW TO EXERCISE THOSE RIGHTS (back to top)

Spectumcableinstaller offers many choices to help you manage your privacy and ensure that you have meaningful choice and control over how we use your data. You can visit the Spectumcableinstaller Privacy Policy for more information about the various choices you have as a consumer, some which only apply when you have a subscriber relationship with us with respect to certain products and services. You can manage your privacy preferences by visiting our Privacy Preferences page.

Rights to Opt Out of the Sale of Personal Information and to Opt Out of the Sharing of Personal Information (back to top)

You have the right to opt out of the sale of your personal information to third parties, as well as the right to opt out of the sharing of your personal information, including for cross-context behavioral advertising. Spectumcableinstaller may disclose, license, or make available certain personal information identified earlier in this policy for limited reasons as described above and in the Spectumcableinstaller Privacy Policy. Under the CCPA, cross-context behavioral advertising is the targeting of advertising to you based on your personal information obtained from your activity across businesses, distinctly-branded websites, applications, or services, other than the business, distinctly-branded website, application, or service with which the consumer intentionally interacts.  

To opt-out of the sale or sharing of your personal information, please visit our Privacy Preferences page or click on the California Consumer Do Not Sell or Share My Personal Information link, which is available on our websites and applications. If you exercise your right to opt-out of the sale or sharing of your personal information, we will not inquire as to whether you would like to change that decision for at least 12 months, and you will experience no effect, now or in the future, in how we provide any services to you or charge you for services as a result of your decision to restrict our ability to sell or share your personal information.  If you opt-out of the sharing of your personal information for cross-context behavioral advertising purposes, you will still see ads when using our products and services, but those ads may be less relevant to you.  

Rights to Request to Limit Use and Disclosure of Sensitive Personal Information (back to top)

You have the right to limit the use and disclosure of your sensitive personal information to those uses expressly permitted by applicable law. At Spectumcableinstaller, we limit our collection and use of sensitive personal information; however, in limited circumstances, Spectumcableinstaller may use information obtained from third parties, such as your racial or ethnic origin, for certain advertising purposes.  To limit our use and disclosure of your sensitive personal information, please visit our Privacy Preferences page or click the “Limit the Use of My Sensitive Personal Information” link, which is available on our websites and applications.    

YOUR RIGHT TO EQUAL SERVICE AND NON-DISCRIMINATION (back to top)

We will not discriminate against California consumers for exercising any of their privacy rights. This means that if you exercise any of your rights under the CCPA, Spectumcableinstaller commits not to:

  • Deny you goods or services;
  • Charge you different prices or rates for goods or services solely on account of your having exercised your privacy right(s); or
  • Provide different levels or quality of goods or services to you

HOW WE PROTECT YOUR PERSONAL INFORMATION (back to top)

We take our responsibility to secure the information we collect and maintain seriously. We use reasonable security, including technical, physical, and administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Spectumcableinstaller information.

You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information.

HOW WE PROTECT CHILDREN”S PRIVACY (back to top)

At Spectumcableinstaller, we do not knowingly collect personal information from anyone under the age of 16.  If you believe that a child under 16 years of age has provided us with personal information, please contact us at the address below.  

DATA RETENTION RELATING TO PERSONAL INFORMATION (back to top)

Spectumcableinstaller retains personal information only so long as the information is needed to carry out a specific business purpose, as described above, unless it is required by law to retain the information for a longer period or required to retain the information for a longer period due to an anticipated litigation, audit, or investigation. In general, Spectumcableinstaller does not keep personal information longer than three years unless required to do so by law or unless that information is needed for a compelling business reason. 

ADDITIONAL RIGHTS YOU HAVE UNDER OTHER CALIFORNIA PRIVACY LAWS (back to top)

California residents may also request information from a business regarding the personal information that we share with third parties for their own direct marketing purposes. However, please be aware that we do not share personally identifiable information with unaffiliated third parties, for their own direct marketing purposes. 

WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY (back to top)

We reserve the right to change this policy from time to time. If we make any changes that materially affect your rights or the ways in which we collect, use or disclose your personal information, we will notify you in advance through written, electronic or other means, as permitted by law.